March 29, 2017 Triple Win ~bk

You can turn a customer complaint into a Triple Win

No business enjoys receiving a customer complaint. If the customer contacts you directly rather than bad-mouthing your business on social media, be grateful. Believe it or not, the complaint is an opportunity to create a Triple Win.

Let’s say you requested a service while you are taking an extended overseas break. You don’t want the full service, you just want a quick mini-clean, or mini-pool service, or mini-garden cleanup a couple of times in your absence.

When you return, you discover that the company has chosen, without checking with you, that they will do full services while you are away, and have charged you accordingly.

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Rosemary Shapiro-Liu is a regular contributor to Smallville, a platform for small business owners who think big.

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